[CGASMIA68]

so was SWAT headed to the 32nd because of the Campos call to his base or what was going on out the 32nd windows.

[Paladin2]

Why did shooting stop after ~11 min. then?

[Verbosus]

The way I read it, he called his management from the 32nd floor and told them he had been shot.
The SWAT team did not know until they arrived on the 32nd floor.