Did a feedback form on their site. 10-year customer.
If they were smart (they’re not), they’d see your feedback and realize they are in the process of sinking their company. It won’t recover.
If I owned a Papa John’s franchise, I’d sell it ASAP for whatever price I could get. It won’t be worth anything in a year or two.
Great idea. Just did it too. Everyone should do that. Don’t just bitch on FR.