When I get one of those idiots on the phone, or they leave rapid fire messages on my voicemail that I have to playback 6 times to get their name and number, I make a point of writing to the CEO and telling him I blame him and whoever he hired who didn’t bother to train these yutzes.
I also make a point of sending writing a thank you / compliment note to the boss of any Customer Service rep who is smart and helpful.
Perfecto! A beautiful way to handle the situation.