The kiosks were obsolete before they were installed.
In China they have solved the problem with aps used by millions of users. The ap s are far from new. They are infact seasoned.
The buyer has an ap developed by his bank or funds depository. That ap allows interaction with various vendors having an order/payment ap. That is , the purchaser calls up his bank ap that then points to vendor aps, say McDonalds. The purchaser then places an order and the two aps interact ot make the order and obtain payment.
On arrival at McDonalds, the purchaser shows the receipt on his phone provided by his bank ap and collects his order.
This is the direct simplicity that American companies avoid
EXCEPT — for people who do not have smart phones or use a operating system that is neither iOS or Android.
This is the direct simplicity that American companies avoid
My European based bank charges me for all cash withdrawals. Be careful what you wish for.
Yeah, I figure kiosks could be replaced, but I’m from the days where IBM won the computer wars because businesses already had card readers, while superior computer systems used superior, but new, data entry processes. So companies went with IBM and used their good old card readers.
I use kiosks at grocery stores all the time. Now, if McDonalds can leapfrog that technology, I’m all for it. But the main point is that some sort of customer direct order entry should pretty much replace the order takers at the counter or drive up line.
Heck, while I typed this a workmate in the meeting next to me just ordered her lunch online. It will be delivered shortly.