My sense is that the respondents to the 911 call did not even make use of any script writing product. The second 911 call was muted while giving instruction to the party in distress! New Year’s Eve vodka may have played a part, given what transpired.
Mebbe.
But the script-writers and vendors need accountability.
They have basically robbed 911 Telecommunicators of reason and common sense.
Might as well just go full automated “if your vehicle is sinking, enter 1 now”
/s