A hysterical female is, really, never a great look.
But, for a more detailed account of what happened, go here:
https://secondcitycop.blogspot.com/
According to your link to Second City Cop, the guy without a seat belt fired first... 11 times!
I went to the site but there wasn't a whole lot more information about the shooting - but besides a lot of guessing it did mention that one of the officers was shot in the wrist.
If the perp did shoot someone, then shooting back makes sense. But. Did the perp shoot him, or one of the scattershooting cops? The Perp was also allegedly a security officer - did he think that these ununiformed people with guns were jacking him? Are police completely untrained in concern for bystanders downrange of their hail of fire?
The most untrained, brand-new Marine knows that you never fire in any direction but exactly at the enemy and he or she knows for sure that if they hit the wrong people, a court-martial awaits.
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And the media isn't much better. A couple mentioned that $hitbag fired first, but few if any mentioned he fired ELEVEN times. Firing eleven times at five cops is a very bad life choice and at that point you deserve whatever comes your way.