Good heavens, what appalling words. I HOPE she is ashamed of her callousness.
I know that the descriptions are as discreet as they can be and still convey the horror.
I have been praying for the volunteers, firefighters, and especially the survivors and bystanders who saw "things no one should ever see."
The volunteers and firefighters probably have received some training regarding this kind of disaster, but those poor people who just had it happen before their eyes need special help to deal with what they saw.
Not unlike the passengers on The Titanic wanting to be seated in lifeboats by class. (Yeah, I know that was the movie, but it was pretty realistic).
Some people go through life completely clueless.