[veronica]

But he (GWB) added: "I wasn't there, so it's hard for me to comment on something which I did not see."

The pilot was there - he did see.

[Byron_the_Aussie]

..the pilot was there - he did see....

What was that guy's name, again? I note that the Fort Worth (where American's hub is located) Star-Telegram saw fit to publish the agent's name, but not the pilot's. So pardon me if I'm a bit cynical as to whether the media have given each of the participants an equally fair go.