[Hodar]

Call me an old-foggie; but I rember the days when Sears was big. No one, and I mean NO ONE knew more about paint than the man that ran the paint department at Sears. You told him what you were going to paint (pine, walnut, whatever) and he sold you the exact paint that you needed. He was the best, he knew it; and so did Sears. He was also paid for his knowledge.

Now, Sears has decided to let the knowledgebase erode to the point that all their service people can do is point you to the various colors.

[mikenola]

That's a good argument to *keep* older employees.

I was in the Walmart of all places last week looking for a set of tiny screwdrivers. An elderly black man pointed me in the right direction immediately, and clearly took pride in doing so. I was flabbergasted, this is Walmart after all, one step away from the Soviet toliet paper stores.

I'll return there for that precise reason. I wish management would figure out that people are *starving* for good customer service.

[1066AD]

Now, Sears has decided to let the knowledgebase erode to the point that all their service people can do is point you to the various colors.
That's if you can even find someone to ask ...