[2Smart2BLiberal]

We have consistently experienced the absolute worst customer service at Circuit City. Their sales people don't even acknowledge that we've walked in the door. I think we last went to CC about 3 years ago. We'll never go back.

[discostu]

Last I heard CC still ran off the "tile - carpet" rules of salesmanship, you can spot places that use this rule because where the merch is displayed is carpeted but the walkway to get from section to section is tiled (not everybody with that layout uses the rule, but everybody with the rule has the layout). The rule is the customer doesn't exist until they step onto the carpet, salesmen aren't supposed to "bother" people on the tile.

Sucky rule, makes for lousy customer service. I much prefer the Ace Hardware model of approach anybody that looks confused.

[Diverdogz]

Actually, I'd like to be ignored by salespeople until I get a chance to look at the various models of whatever electronic gizmo I want for myself. THEN, I want help from a salesman.

[Auntie Mame]

The four or five times I've been in Circuit City, and that was many years ago, I'd swear I was invisible and I walked out each and every time buying nothing. Frankly, I didn't even know they were still in business.