As I see it, their "policy" is to abide by United States law and that some goomer within the company--either honestly or intentionally--either misinterpreted or misapplied that law. I'm obviously reading the situation quite differently than you. I don't see any evidence whatsoever of an anti-gun policy here. None. If I did I would be wholeheartedly joining in the chorus of boos.
MM
It sounded to me like they already have a reasonable policy, in light of the fact that, like any company of decent size, they are under constant threat of being labeled "big computer" and harrassed to death by the feds, like the tobbaco companies.
That reasonable policy was not followed here (disconnect with customer feedback), which is why freebies were graciously offered.
Sorry, but Dell's not coming over to suck your boots, Don.