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Our attitude problem is not something to be proud of, says Paris politician
The Sunday Telegraph ^ | October 10, 2004 | Kim Willsher

Posted on 10/09/2004 4:39:36 PM PDT by MadIvan

The French are arrogant, rude and surly to foreign visitors.

For once - quelle surprise! - the thought comes not from an embittered tourist but the leading French politician behind a damning report on how the Gallic welcome leaves much to be desired.

Senator Bernard Plasait, a member of France's upper house of parliament, has concluded what millions of visitors have known for years. "Our bad image in this area, the arrogance we are accused of, our refusal to speak foreign languages, the sense we give that it's a great honour to visit us are among the ugly facts of which we should not be proud," reads the first paragraph of his report, commissioned by the government.

"Certainly these accusations don't date from yesterday," the report continues. "In the 18th century, Horace Walpole wrote that he couldn't stand the French. 'I detest them for their insolent and misplaced air of superiority,' he declares.

"Where does this detestable reputation, which is like a ball and chain, come from?" His conclusion is that the French have only themselves to blame for their notoriety.

Mr Plasait's report was commissioned by the prime minister, Jean-Pierre Raffarin, after a drop in the number of tourists visiting France last year.

France is still the world's number one tourist destination in terms of numbers. But the report concludes that this is meaningless as a considerable proportion are just passing through on their way somewhere else.

"To claim we are the 'number one tourist destination in the world' doesn't count for anything," says the report. "Among the 75 million visitors counted in 2003 were those who were only crossing the country, once on their way to Spain or Italy and a second time to return home."

The report says a more realistic way of judging is by the annual income from tourists that places France in third position with €30 billion (£20.4 billion) after the United States - €73 billion - and Spain, on €33 billion.

It also says an Ipsos survey of world travellers who were asked which countries they would most like to travel to placed France fourth behind Italy, Spain, Britain and equal to the US.

The government was particularly alarmed by the 21 per cent drop in spending by US visitors to just under €5.2 million, The report focuses on visitors' first impressions of French airports, ports and railway stations - which, it concluded, were "often negative".

It criticised a lack of warmth and professionalism among staff, and a failure to regard the customer as king.

Paris' main airport Charles de Gaulle/Roissy, which handles almost 50 million passengers a year, was singled out for a particular slating. Surly staff, slow baggage handlers, a lack of "Welcome to France" signs, confusing directions, poor transport connections, slow and dirty trains and taxi drivers who do not speak English were among the complaints.

The report also attacks immigration officers for giving a bad impression of the country, singling out those at the Eurostar terminal in London. "Instead of behaving like ambassadors for France, they don't even respond to 'hello' or a smile," it says.

"A welcome without a smile and without warmth is like a cold shower for a traveller who is expecting to be enchanted by a romantic city," says the report. "Our welcome has to be magic, it has to give an image of excellence and availability."

Laurent Monsaigneon, the director of ports in the Cote d'Azur, believes that the problems lie in cultural and social differences. "The Anglo-Saxons and Scandinavians are instilled with a certain attitude very early in infant and primary schools that includes respect and listening to others. The French put more emphasis on performance," he said.

"When Americans are formally introduced, they don't give their names but exchange a few polite words and engage in conversation which is superficial but gives the other person confidence. In France we size each other up on our education and social standing, rather than attempt to find out about the other person. The mediocrity of the tourist welcome 'a la franaise' is due in part to unease during initial contact."

Mr Plasait concludes his report with 81 proposals on how the French can become better hosts. He says that they have to become motivated and enthusiastic. "They have to learn that the tourist is not a nuisance but a benefit. Our welcome is not good enough. This is not a fantasy but a cruel reality."

Leon Bertrand, the minister for tourism, said: "Our aim is to let tourists know that France is trying to improve its welcome, and the French that they have to do better."


TOPICS: Extended News; Foreign Affairs; Government; News/Current Events
KEYWORDS: attitude; france
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I guess this is progress of a sort.

Regards, Ivan


1 posted on 10/09/2004 4:39:36 PM PDT by MadIvan
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To: Alkhin; agrace; lightingguy; EggsAckley; dinasour; AngloSaxon; Dont Mention the War; Happygal; ...

Ping!


2 posted on 10/09/2004 4:39:55 PM PDT by MadIvan (Gothic. Freaky. Conservative. - http://www.rightgoths.com/)
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To: MadIvan

Someone in France bought a mirror. Wow.


3 posted on 10/09/2004 4:43:16 PM PDT by July 4th (You need to click "Abstimmen")
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To: MadIvan

F the french.


4 posted on 10/09/2004 4:43:28 PM PDT by jimbo123
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To: MadIvan

Parfois, le français utilise leurs cerveaux, parfois ils ne font pas. Quant à John Kerry. ..he n'a pas de cerveau.



You can go to a translator online and translate it if you want. I think it's good.


5 posted on 10/09/2004 4:45:15 PM PDT by BlindGuardian ("You'll pay for this Captain Planet!")
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To: MadIvan

I wonder how they'll treat Kerry after he goes on vacation there after his election loss...

Will they consider him one of them?


6 posted on 10/09/2004 4:45:20 PM PDT by Guillermo (OJ is innocent because Mark Fuhrman said the "N" word.)
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To: July 4th
Someone in France bought a mirror. Wow.

ROFLMAO!

Now if they'd only breathe thru their nose!

7 posted on 10/09/2004 4:45:56 PM PDT by bikepacker67 (Wake up the damn Bambino and have me face him. Maybe I'll drill him in the ass)
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To: Guillermo

I`m not sure, not many people retreat TO France. Maybe if he walked in backwards...


8 posted on 10/09/2004 4:48:45 PM PDT by infidel29 (Before the political left, we were ALL right.)
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To: MadIvan
What's really the reaso the French are despondent is that the reason they're the number one tourist destination is...(wait for it)..

Euro-Disney!!!!!

9 posted on 10/09/2004 4:49:12 PM PDT by ken5050
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To: MadIvan

The french are unbathed and cowardly bores who can embrassez mon âne Américain.


10 posted on 10/09/2004 4:50:31 PM PDT by MisterRepublican
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To: MadIvan

I still would never voluntarily spend my hard earned money in a country that doesn't even bother to hide it's didain for Americans. I've been through Charles Degaulle airport and its nothing special. I'd much rather take my family to the Grand Canyon in the US than Paris. If I never see the Eiffel tower I'n not going to feel that my life is somehow incomplete. I say lets the frogs reap what they've sown.


11 posted on 10/09/2004 4:50:35 PM PDT by libs_kma (USA: The land of the Free....Because of the Brave!)
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To: MadIvan
Only the French could screw up the experience of a Disneyland (Euro Disney).

You'd think that would have given them SOME clues many years ago.
12 posted on 10/09/2004 4:50:53 PM PDT by Jackson Brown
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To: MadIvan
"The Anglo-Saxons and Scandinavians are instilled with a certain attitude very early in infant and primary schools that includes respect and listening to others. The French put more emphasis on performance,"

Reminds me of a certain presidential candidate with A Plan.

13 posted on 10/09/2004 4:50:56 PM PDT by NewJerseyJoe (Rat mantra: "Facts are meaningless! You can use facts to prove anything that's even remotely true!")
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To: MadIvan

"The French put more emphasis on performance" WTF.

And their unemployment is???????


14 posted on 10/09/2004 4:53:13 PM PDT by PeteB570
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To: MadIvan
France is still the world's number one tourist destination in terms of numbers. But the report concludes that this is meaningless as a considerable proportion are just passing through on their way somewhere else.

Pretty funny.

Laurent Monsaigneon, the director of ports in the Cote d'Azur, believes that the problems lie in cultural and social differences. "The Anglo-Saxons and Scandinavians are instilled with a certain attitude very early in infant and primary schools that includes respect and listening to others. The French put more emphasis on performance," he said.

Now this on the other hand is just befuddling

15 posted on 10/09/2004 4:54:44 PM PDT by briant
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To: MadIvan

"The government was particularly alarmed by the 21 per cent drop in spending by US visitors"

I could have gone to Europe this year, but chose instead to go to Florida. The people will be happy to see me and my $$ going in to their economy will help them dig out from all the trouble.


16 posted on 10/09/2004 4:56:00 PM PDT by Owl558 (Pardon my spelling)
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To: MadIvan

The Frogs are not going to change at least 1,000 years, probably more, of surly behavior for any number of government reports. It's part of their culture to be rude and surly. I don't speak French, but have read a little of it. I have heard the way they talk to each other, and the way they turn a phrase, directly translated into English would disgust and embarrass virtually anyone in the English speaking world. But for them, it's just the way they talk - and think. The way we might view French is that it is like street Ebonics with some Gangsta thrown in. Because it has been around so long and used by so many people, it has taken on the imprimature of a cultured language. It's hopeless to expect them to change.


17 posted on 10/09/2004 4:56:01 PM PDT by Ironclad (O Tempora! O Mores!)
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To: MadIvan

"The Anglo-Saxons and Scandinavians are instilled with a certain attitude very early in infant and primary schools that includes respect and listening to others. The French put more emphasis on being prissy little assholes."


18 posted on 10/09/2004 4:56:21 PM PDT by MisterRepublican
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To: libs_kma
If I never see the Eiffel tower I'm not going to feel that my life is somehow incomplete. I say lets the frogs reap what they've sown.

My wife and I went to France, including a week in Paris, a few years ago. The TOURIST desks, with ALL the signs in English, was staffed by people who refused to speak English. The Resturants made eating at a Jr. High School cafeteria seem romantic.

At the Eiffel tower, I got in a fist fight with some German tourists (20's) who nearly trampled over my wife trying to get to the elevator.

In Germany, they are fine, but when they travel, the Germans make for MISERY...almost as bad as the French.
19 posted on 10/09/2004 4:57:24 PM PDT by Jackson Brown
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To: MadIvan

I've never understood why the French refuse to speak foreign languages. They are destroying their languages' usefulness by keeping it pure. One of the major reasons that English is so useful is that we steal words from other languages.


20 posted on 10/09/2004 4:58:56 PM PDT by Brilliant
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