Personal best would cover coloring your gray hair. I don't think she was one to cause a fuss, because they employed her for 21 years. If you were in a situation where your employer decided to mandate changes that you weren't comfortable with (I have no examples to cite-just use your imagination), wouldn't you kick up a fuss? Me? I'm an asshole and I'd show up looking like Zsa Zsa Gabor. Hey, they told me to wear makeup.
Seriously, the fair thing would be to "grandfather" the established employees who give good service, while holding the new hires to the new standards. 21 yrs=4 yrs until retirement? Hmmmm....
...sure...she's not photogenic...but have any of you guys taken a look at your waistlines, receding hairlines,(and where the hair went) your ears lately?
The woman does not look like a heterosexual dream date. She's been a good employee for, again, 21 years...
No, personal best does not mean coloring your hair. She was a trouble maker, as evidenced by her lawsuit and refusing to take the job. She thought she was going to hold up Harrah's. I hope it costs her big time as an example to others. Everyone should brush their teeth before they show up at work.