[Feiny]

It does pay to go up the chain of command. I have been able to get many credits that the customer service people told me were "not possible". You have to be persistent & keep trying until you get what you want.

[Syncro]

Yes how true, me too.

I have had lots of issues with Verizon, but they always iron it out.

My best comment to them is saying I know they have big companies with hundreds of phones, and if us little guys that just pay 4 to 5 grand a year aren't important to them, I am always getting offers from other companies.

LOL, the always assure me us little guys are important, and credit me some on the bills.

Probably over 500 bucks over the years.

All you need is a history of their screw ups, which are all over their computers with us.

It's like a marriage counselor I heard on the radio years ago said if you are married ladies, don't divorce you husband and get another one, one's as bad as another...Cell companies are the same.

We have 6 phones altogether and have to have them working to do business efficiently.