Actually it's the legacy Customs infrastructure that is screwing everything up. It's the same in CBP, except for BP, which got to keep its infrastructure.
Prior to this whole mess, everyone in INS thought getting rid of the INS management was a good thing. It turns out the Customs was 10 times worst.
All of ICE’s and CBP's problems are because of legacy Customs and the way they micromanage everything.
D&R is under funded because legacy Customs management took all the cash.
Clearly appointing nearly all the legacy Customs people as port directors was short sighted and I agree with you on the micromanagement (SEACATS comes to mind). But at least Bonner has a law enforcement focus and background unlike the string of buffoons who served as INS Commissioner.
Meissner came from the International Endowment for Peace and they put her in charge of border protection of all things.
Well one thing is for sure, we still have a lot of work to do.