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Obese Shoppers Say Clerks Not Helpful
AP/Newsday ^ | 4/11/05 | JUAN A. LOZANO

Posted on 04/11/2005 9:13:41 AM PDT by kiriath_jearim

Obese Shoppers Say Clerks Not Helpful

By JUAN A. LOZANO Associated Press Writer

April 11, 2005, 8:11 AM EDT

HOUSTON -- Even though she's been a model, an author and small-business owner, Catherine Schuller said some sales clerks still only see her as an overweight woman who is out of place in their stores.

"I was once in a store and asked for the plus-size section. The clerk said, 'Why would I know that?' It's like I was insulting her," said Schuller, who runs CurveStyle: Reshaping Fashion, a New York consulting firm. "I tend not to want any help from sales associates."

A small Rice University study details some of the unpleasant experiences of women like Schuller and other overweight shoppers. The study suggests sales clerks subtly discriminate against obese shoppers unless they think the customer is trying to lose weight.

But the world's largest retail trade association said the study proves only that some sales clerks are rude.

The research, conducted over five years, was done in three phases and focused on a large Houston mall. The shoppers visited smaller stores; no department stores or restaurants were included.

In the first phase, 10 white women played the role of a customer in four scenarios: casually and professionally dressed average-weight shoppers, and casually and professionally dressed obese shoppers. Those posing as obese participants wore a prosthetic that made them appear to be a size 22.

The obese shoppers reported greater levels of interpersonal discrimination, with the ones casually dressed facing the most rejection. The subtle forms of discrimination included less eye contact, more rudeness, hostility and unfriendliness, said Eden King, one of the study leaders.

"That kind of subtle discrimination is more challenging and potentially more harmful," said King, a Rice graduate student in psychology.

(Excerpt) Read more at newsday.com ...


TOPICS: Business/Economy; Culture/Society
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To: Smartaleck

Fried okra is fine but I never could get boiled off the plate and past my eyes.


41 posted on 04/11/2005 9:45:54 AM PDT by Conspiracy Guy (NASSA put the first men on the moon, September 31, 1966.)
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To: mcg1969
As a large size woman, I'd be annoyed if someone came into a store with a sticky, spillable ice-cream drink, for goodness sake. And clerks are just as rude in large-size stores as anywhere else -- clerks have been rude to me in auto stores because I'm a woman and rude to me at the DMV because I'm a taxpayer and rude to me at computer stores because I'm not a programmer. Deal with it. Anymore I'm just happy if the clerk speaks english. If your tender feelings can't take it, shop on the web or in catalogs. They usually have a better selection and it's more convenient anyway.
42 posted on 04/11/2005 9:46:03 AM PDT by justanotherfreeper
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To: Bigh4u2
Well maybe the 'clerk' worked in the shoe department.

Your comment brought to mind the Al Bundy character from Married w/ Children.

43 posted on 04/11/2005 9:46:51 AM PDT by Freebird Forever
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To: retrokitten

Interesting.


44 posted on 04/11/2005 9:47:44 AM PDT by TXFireman
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To: kiriath_jearim

This needs an "obvious" alert.

Lets face it, the prettier and thinner a woman is, the better attention she gets. All of us have seen it a million times in a million ways. I used to have a friend who looked like a model. Everytime we needed to consult a clerk or such, especially male ones, she would do the asking. She just got better results.

It was always amazing to me how men would drop everyone else, to the point of rudeness, to wait on her. I once saw a salesman hold up a line of traffic in a parking lot to talk to her. He would stood there for 10 minutes, horns honking, if she hadn't terminated the conversation.


45 posted on 04/11/2005 9:48:31 AM PDT by I still care (America is not the problem - it is the solution..)
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To: kiriath_jearim

Sometimes it's good to not have "help" from sales people.


46 posted on 04/11/2005 9:50:45 AM PDT by k2blader (Immorality bites.)
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To: kiriath_jearim
A small Rice University study...

There they go again, those insensitive size-ists.

47 posted on 04/11/2005 9:51:11 AM PDT by eno_ (Freedom Lite - it's almost worth defending.)
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To: SilentServiceCPOWife

As most here know, I'm a retired nurse. When I wanted something to do, I hired on at an upscale specialty bread store that serves sandwiches and gourmet coffee as a hostess.

I go around and make sure customers have gotten their order correctly, are enjoying it, make sure the environment is clean and welcoming, I thank people, I learn the regulars' names and use them, I do a hundred things, everything I can so that they will be glad they spent discretionary dollars with the store. I even give away samples. When a military customer comes in, in uniform, I give a free dessert, and I say, "On behalf of me and [my employer], thank you for your service to our country." One young woman soldier hugged me and said, "It is my honor, ma'am," and I got a little misty-eyed.

Every people skill I learned as a nurse, I use at the store. Very pleasant environment, and the customer feedback to my manager is invariably excellent. Sometimes I wish I could teach a course to retail sales people--after all, we can spend our money anywhere, why not where we are welcomed?

Anyway, it's good for business...


48 posted on 04/11/2005 9:52:50 AM PDT by Judith Anne (Thank you St. Jude for favors granted.)
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To: kiriath_jearim

who cares?


49 posted on 04/11/2005 9:55:00 AM PDT by NoClones
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To: kiriath_jearim

However, if you are famous and just full-figured...

50 posted on 04/11/2005 9:55:11 AM PDT by meandog (bellum nec timendum nec provacandum)
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To: kiriath_jearim
{Sigh}...I lost a bunch of weight and I wear a 9 with a 31" inseam in my favorite brand of jeans, the Rocky Mountain Inspiration. Lately, they only carry an 11 in the long-rise tapered style with a 36" inseam, which, because they are tapered, fit me everywhere but in the crotch area (too low) and I have to cut them off and hem them. I was so happy about getting down to a 9...why should I have go up one size to wear an 11 that I have to alter...not to mention altering my self esteem...when they could just as easily stock the 9? Yes, I feel I am being discriminated against and I let them know about it...any woman that wears an 11 with a 36" inseam, must have a serious eating disorder : )

And just what the heck is up with all of the ugly neon colored clothes in all the stores lately? YUCK! They could at least provide some variety...

51 posted on 04/11/2005 9:56:01 AM PDT by ravingnutter
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To: kiriath_jearim
...said Schuller, who runs CurveStyle: Reshaping Fashion, a New York consulting firm.

This sounds like an advertisement posing as a news article.

52 posted on 04/11/2005 9:56:31 AM PDT by Cowboy Bob (Question Liberalism)
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To: Conspiracy Guy
It's all about the Okra


53 posted on 04/11/2005 9:57:14 AM PDT by Diddle E. Squat
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To: Primetimedonna

Twice a week is too burdensome? Or discriminatory? I guarantee you there are near-zero fat people who actually work out regularly. The small handful that do should get their thyroid checked.

$400 will get you a nice road bike AND a track-stand on eBay. That's all anyone needs to stay in minimal fitness in under 1 hour per week.


54 posted on 04/11/2005 9:57:53 AM PDT by eno_ (Freedom Lite - it's almost worth defending.)
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To: retrokitten
If they had used women who were actually a size 22 and not thin women dressed in a costume the results may have been different.

Exactly. They needed to recruit obese women and average-sized women and ask them to report on their experience without advance knowledge of the purpose of the experiment. Or they needed an independent, third-party observer to score the interaction. The use of self report in non-blinded participants makes for a fatally flawed experiment.

55 posted on 04/11/2005 9:58:22 AM PDT by closet freeper
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To: kiriath_jearim
The research, conducted over five years, was done in three phases and focused on a large Houston mall.
5 years + 3 phases + 1 mall = BS.
.
56 posted on 04/11/2005 10:01:14 AM PDT by oh8eleven
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To: kiriath_jearim
Obese Shoppers Say Clerks Not Helpful

"One customer at the Gap was enraged to find that the store only offered electric carts for oversized patrons who find walking difficult instead of the more accomodating electric sofas."

57 posted on 04/11/2005 10:01:35 AM PDT by Cinnamon Girl (OMGIIHIHOIIC ping list)
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To: Judith Anne
I wish I could teach a course to retail sales people--after all, we can spend our money anywhere, why not where we are welcomed?

I wish you could, too. I wouldn't mind having you as a nurse either. It sounds like you're great at both jobs.

58 posted on 04/11/2005 10:02:48 AM PDT by SilentServiceCPOWife (Welcome to the Hotel Free Republic-You can check out any time you like but you can never leave)
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To: FoxInSocks

Whenever I would go to Germany for work, I noticed that the people there aren't obese.


59 posted on 04/11/2005 10:04:47 AM PDT by dc27
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Comment #60 Removed by Moderator


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