Why are you skeptical?
Have you flown since 9/11?
I read the article, that's why. It provides no proof that any of this actually happened, no corraboration, no verification, nothing. And the things that the woman said make me think that she's a lefty with a political agenda, like this:
"This is not the way my country should be treating me," she said. My concern is that if that's the way they're treating American citizens I would hate to think how they're treating other people. It's crazy."