Maybe the flight attendeant was, or appeared, gay, and that - along with a spilled drink or some other minor incident - pushed her buttons the wrong way
I thought about the gay flight attendant possibility too, but read it differently...perhaps Victoria called for a cleanup and the sniffy atitude-filled gay flight attendant had a hissy fit and refused to comply. When people expect good service from those paid to serve them, certain employees can get their noses out of joint and accuse the customer of all kinds of "abuse." Often it's a gay thing.
Actually she was black.