I use netflix, although I have their cheapest plan. They have series' like Monarch of the Glen, Cadfael, and MI-5 that Blockbuster does not.
From my mailbox to theirs is usually one business day, and ditto on the turn around time. Only once did I receive a disc that wouldn't play, and netflix sent out an immediate replacement. I like their service, and selection enough that I've given gift subscriptions to friends.
I use and like their service, too. I would guarantee that this guy is copying these movies as fast as he can and shipping them back the same day he gets them. Unless, of course, he doesn't work and can just hang around and watch 3-4 movies a day. *Rolleyes*
But that's the MSM for ya...find a successful business with many satisfied customers and cull out the ONE that has a "problem" (usually self-induced) with said company. They do articles like this on a daily/weekly basis.