NetFlix isn't whining, this guy is whining. NetFlix is just handling a business situation.
They are fulfilling their legal obligation. Their job is to send movies, they do that. Somebody is always going to have to be at the back of the line, it's the nature of lines, nothing illegal about coming up with a method to deliberately pick who goes there.
I'm sure you have that same attitude in the hospital emergency room. You don't intentionally withold services someone paid for to maximize your profits. You will learn that lesson, as old as you already are, one day.
I can only tell you how I felt when I used Netflix ... which I would still recommend. It's a good company.
But you join. You get your movies right away, you pop them in the mail. They send out a new movie and this goes on for months.
THEN, without any warning, they institute a new method of mailing. You send the movie back, they receive it and now they wait 24 hours to send the next movie. This now is the new routine on all movies. The whole return method is altered.
It unnerved me as I had ogtten used to the old rhythm of receiving-watching-mailing-receiving-etc. Now they inject an extra 24 hour cycle.
I cancelled as a result. But I still recommend the service as they are quite reliable.
Did their old service agreement say squat about queues in some asterisked fine print about "Unlimited"? One might have the impression that they could copy up whatever they needed.