I'm normally on the side agaist lawsuits, but this one is so deserved. This is horrible. If it was an inside joke that somehow got printed, they need to tighten up the ship. Of course, we all say and do things behind a person's back, but this is really humiliating to have it right in front of her in print. Wallgreen's is in deep doo-doo on this one.
If anything, the store should be punished at a local level. Maybe something like a $5000 gift certificate for THAT store. But a multi million dollar lawsuit against Walgreens corporation is ridiculous ! (I can picture the Breck Girl fighting this woman's case..)
There is no cause for a law suit IMO. She didn't lose a dime. Further, based on her reaction to the note, has proven the note writers correct. At best she should get an apology for their bad manners. Nothing more.
"I'm normally on the side agaist lawsuits, but this one is so deserved."
While I agree with your sentiment, I can never feel good about these kinds of lawsuits. Because she was embarrased or got her feelings hurt is no reason to award her some huge settlement, which is certainly where this is headed. I write internal notes all the time. If I enter them in the wrong field, the customer will be able to see them on reports. Luckily, I haven't been sued yet for typing in the wrong field.
Whatever happened to going to the owner/manager, throwing a fit and refusing to ever do business with them again while telling your story to everyone who will listen? Do I get a million everytime some moron in some business wrongs me? I am growing to hate our sue-happy society.
All I can say to your "reply" above is...........ditto.
Walgreens should have a very strict policy with regard to warehousing customer data. There shouldn't even be a field with a "public vs. private" choice on a dropdown box...because you know some pharmacist will eventually select the wrong box.
Walgreens also has no business passing judgement on what a doctor has prescribed for his/her patient. I don't think she deserves zillions of dollars, but the company should feel a bit of a sting from the punishment.
~ Blue Jays ~