I don't agree with the policy but companies make employees do stuff because they don't really have a choice. I'd be looking for a new job asap.
I don't do bank BofA anymore, i pulled all my money out and went to WashMutual about 5 years ago. BofA was charging me for too much crap.
I own a bunch of BOA via the Fleet buyout via the Bank of Boston buyout. I probably ought to do some homework and see if there is a better value in the banking sector. Problem is that I really don't want to pay the capital gains on the BOA; the gain is about 2X my yearly salary.
I agree, as long as outsourcing to India is an option. BOA has to compete against other banks who are willing to outsource.
The stop for this has to come from Government. That's what Government is supposed to do, set the rules for the marketplace. If the rules say outsourcing is an option, and it's financially a good strategy, then if you don't outsource, you are putting yourself out of business.
We'd all like to think that outsourcing is a strategic mistake, and the Indians will run off with the money, or BOA will provide poor service, and it's a possibility, but it strikes me as a "sour grapes" attitude.
........and went to WashMutual .............
Talk about the belly of the beast!
Washington Mutual was the total absolute worst bank relationship I ever had. Finally after 10 months of total grief, the President of the Mortgage department wrote to apologize for their multiple mis-postings, suspense cash, and nasty notices of foreclosure that had been sent to me. By then I had re-fied elsewhere.
Total idiots throughout the company!