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Computer Purchase Reveals Website Confusion (Hi-tech bait and switch at Best Buy.)
The Hartford Courant ^ | February 9 2007 | George Gombossy

Posted on 03/03/2007 12:26:54 PM PST by quidnunc

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To: quidnunc

Amazon? Cool, I will check them out. Never had a problem with them, got all my textbooks from their site.


101 posted on 03/03/2007 2:52:39 PM PST by TheSpottedOwl
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To: Bloody Sam Roberts; TheSpottedOwl
Bloody Sam Roberts wrote: (I really want one of those new Kodak printer/scanners...) Based on personal experience, I would suggest the HP C4180 all-in-oner over the Kodak brand. The HP software is superb whereas the Kodak is...not so much. The hardware is better too.

Before deciding be sure to look at Canon printers.

I have a Canon printer and it's great!

102 posted on 03/03/2007 2:54:51 PM PST by quidnunc (Omnis Gaul delenda est)
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To: dhs12345
The checkers act very sheepish when you point out that it is a scam. Read somewhere that the employees don't like the scam, but are forced by management to offer it.

Very true. If the checker doesn't do enough sales, their reviews are less than stellar, resulting in no pay raise, up to loss of job. Happens with phone support too. I wish that the large corporations would realize we hate this.

103 posted on 03/03/2007 2:55:23 PM PST by ican'tbelieveit (Join FreeRepublic's Folding@Home team (Team# 36120), KW:Folding)
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To: quidnunc

What crooks! The old bait and switch scheme. I'll never purchase anything at Best Buy.


104 posted on 03/03/2007 2:56:21 PM PST by Palladin (You cannot glorify God better than by a calm and joyous life.--Spurgeon)
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To: streetpreacher
Maybe the intranet site is updated more frequently than the internet site?

Possible but if that were the case, the salesperson's first reaction to a customer's query about the anomaly should have been to check the internet site and compare.
Not, "Nope, the sale's over."

105 posted on 03/03/2007 2:58:08 PM PST by Bloody Sam Roberts (Don't question faith. Don't answer lies.)
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To: FlyVet

I just checked, and both Circuit City and Best Buy have the online purchase option with in-store pickup. You need to select which store and they indicate if the item is in stock before purchasing.


106 posted on 03/03/2007 2:58:29 PM PST by kaboom
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To: mountainlyons

Alot of these companies are scam artists when it comes to rebates. I've had problems with Home Depot rebates and MicroCenter as well. Finally got them all but it took A LOT of effort on my part.


107 posted on 03/03/2007 2:59:00 PM PST by beaversmom
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To: ApplegateRanch
We have had the same experience as you with Best Buy. We order from the website and either have it shipped or go to the store for the pick-up. Last fall they advertised an HP laptop for $599.99. Really good price so off the hubby went to get one at the store. they said they were sold out and it was no longer available online. Hubby calls from the store and says, "None here, check the website." It was ordered before he even got home.

When you know you are dealing with scoundrels, you just have out wit them.

108 posted on 03/03/2007 2:59:46 PM PST by Trust but Verify
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To: DCPatriot

Be careful...I got taken by a Best Buy salesperson lying to me about the coverage of their "extended warranty". Had he been honest I would never have bought the policy because it was absolutely useless to me. The store's general manager was standing next to him when he told that lie so I have to assume it's corporate policy to encourage or at least condone lying to make a sale.

If you look at the fine print pamphlet covering those warranties I think they actually call it an "extended service plan" or some such thing. A friend of mine who used to work there told me that was because a "warranty" is defined by law in most states as giving certain rights to the customer and by calling it something else they can avoid the letter of those laws and not have to live up to what a "warranty" would have to cover.


109 posted on 03/03/2007 3:00:03 PM PST by Turbopilot (iumop ap!sdn w,I 'aw dlaH)
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To: quidnunc
www.bestbuysux.org

Stories to curl your hair.

110 posted on 03/03/2007 3:01:40 PM PST by Tijeras_Slim
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To: quidnunc

So this is how the Best Buy giant put CompUSA , a reputable store, out of business?


111 posted on 03/03/2007 3:04:42 PM PST by RoadTest (Get our Marines out of Pendleton's Kangaroo court!)
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To: quidnunc

So this is how the Best Buy giant put CompUSA , a reputable store, out of business?


112 posted on 03/03/2007 3:04:55 PM PST by RoadTest (Get our Marines out of Pendleton's Kangaroo court!)
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To: nevergore
What an a-hole. You realize shoplifting hurts us all, right?

That was un-called for.

You do realize that there is practically nothing that can be shoplifted between the checkout register and the door at a Best Buy? Don't you?

113 posted on 03/03/2007 3:11:40 PM PST by Bloody Sam Roberts (Don't question faith. Don't answer lies.)
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To: quidnunc
Before deciding be sure to look at Canon printers.

I agree on that as well. I had a BJC-3000 for years. Bought an Epson C62 at Staples to replace it 2 years ago. The Epson sucked so bad but I put up with it until I got my money's worh...sold it on eBay...then bought the HP C4180 and am soooo happy with it.
It does everything. And does it well. Except for one thing;
I have never found another printer that will shut down power after a minute of inactivity like my Canon. I still have the Canon and use it occasionally. Nice unit.

114 posted on 03/03/2007 3:15:36 PM PST by Bloody Sam Roberts (Don't question faith. Don't answer lies.)
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To: Bloody Sam Roberts

I was told that the Kodak wasn't coming out until sometime this month. I keep forgetting to look up Consumer Reports on the item, however the ink cartridges are half the price of any other brand.

After all the trouble I've had with HP, I don't know whether I'd buy anything from them again. Price is a big issue as well. The kodak machine costs between 150-300 bucks, and both my printer and scanner are dead.


115 posted on 03/03/2007 3:15:46 PM PST by TheSpottedOwl
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To: Trust but Verify
Radioshack is another.

Luckily, some of the H.S. kids that work in our local one are neighbors, and will search their computer for what we want. A lot of their stuff is Web-only, and they are not allowed to order it...

...so they print out the page for me, THEN I go home, and not only go to their site, but also check other places.

My current 'puter was better than anything R.S. had for in-store sales, but was cheaper than store purchases. AND Amazon.com sold me the same machine for over $100 less, with free shipping and TWO rebates.
116 posted on 03/03/2007 3:18:09 PM PST by ApplegateRanch (Islam: a Satanically Transmitted Disease, spread by unprotected intimate contact with the Koranus.)
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To: quidnunc

I've never had a Canon printer. I need both a printer and a scanner, and although I didn't use the ones I had that often, when I do need them, I need them. I'm on a strict budget. I've seen some excellent all in one machines that fax, print, and scan, but I can't afford them. Hope I don't need to replace the hard drive and the CD drive :(


117 posted on 03/03/2007 3:19:09 PM PST by TheSpottedOwl
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To: FlyVet
I was baffled on how to get rid of a partition on my old computer.

Download a MS utility called "delpart.exe". Put it on a floppy and keep it in a safe place. It is an invaluable tool. Tiny but potent.

118 posted on 03/03/2007 3:19:21 PM PST by Bloody Sam Roberts (Don't question faith. Don't answer lies.)
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To: beaversmom
I've had problems with Home Depot rebates and MicroCenter as well.

I've had good luck with Walgreens, Ace Hardware, and CompUSA on rebates. When I've had to call their customer service, their attitude was "We're sorry, how can we help you resolve this?" And, they did.

My worst experience was with TigerDirect, which offers huge rebate discounts on computer supplies.

Made a mistake on my rebate form, forgot to sign and date it, and it was an absolute stonewall trying to get through to the rebate center, to see if I could resolve it. Put on hold for 40 minutes, then cut off, would not answer e-mails. But, the day of the rebate deadline, boy, they were right on time. "You did not complete your rebate properly."

They lost my business forever, and there was an article on MSN awhile back with similar complaints against them.

119 posted on 03/03/2007 3:24:26 PM PST by FlyVet
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To: TheSpottedOwl
Price is a big issue as well. The kodak machine costs between 150-300 bucks, and both my printer and scanner are dead.

I got my C4180 at Staples for $119 and it had a $20 rebate. It was an introductory promo because the C41xx series was new at the time.
I know several other people who have the C41xx series units and they report no problems with them.

I was reluctant to buy HP at first because I did have many problems with their stuff in the past (HP Pavilion PCs....YUCK!) but their consumer electronics division has undergone a lot of changes in the past couple of years and seemingly for the better.

As for pricing of carts...try online at "www.4inkjets.com" or "www.ldproducts.com". their prices, even with shipping, are far less than most.

120 posted on 03/03/2007 3:29:12 PM PST by Bloody Sam Roberts (Don't question faith. Don't answer lies.)
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