After reading a thread like this, I am always amazed at the variations in quality customer service, at the same stores, across the country.
Like many on FR I have had the pleasure of working retail during my life, including management. There should be no difference in Best Buy in MN and Best Buy in TX and Best Buy in FL. The reality is that there is a huge difference in cust service even at the same store on different days.
I have never had a problem with BB when I visit them in MN. In Dallas it is hit or miss. At CompUSA I never have a problem, since I practically grew up in the original store.
I find it incredible that someone at HQ for any major chain doesn't hire interns just to track down sources of discontent on the Internet. Sure most are b*tching about nothing, or are actively working to scam a store. Thats what lawyers are for.
This was the first Best Buy store. It was a rickety old trailer selling electronics out of it in the early 80's or late 70's. I was just a kid then and would drive my bike past it on the way to the mall.