Just tell me where the ‘wigdets’ are and I’ll decide for myself.
“The sales person must gather information before closing a sale”
No, I must gather information and make a decision before putting my money down. Just answer my questions and let me decide.
You act like the sales person is in charge of the situation. They aren’t, I am in charge.
His employer wants him to be in charge of the situation.
That's the whole purpose of his beginning the encounter with a remark about the item you were perusing.
You just think you’re in charge. Here’s an example of how it really is.
I bought several pairs of reading glasses before I finally found a pair that remained comfortable long enough to read anything. I went back to the store to buy a couple more pairs like it, for spares. I couldn’t find another pair like it.
Just as I was giving up, one of the employees walked passed me. I asked her if she knew who does the ordering of the eye glasses. Instead of answering my question, she asked me why I wanted to know. I told her I hoped I could get them to order the ones I wanted. She picked a pair off the shelf, and asked “How about these?” I said “No, I’d like another pair like the ones I’m wearing.” She picked up another pair, and said “These are nice.” I said “No, they aren’t like the ones I’m wearing.” She picked up another pair of glasses, and tried to sell them to me. This odd exchange went on for about five minutes, until I wandered off in frustration.
I never did find out who orders the glasses.