[xjcsa]

Since the customer pays for the airline’s liability insurance, we shouldn’t feel bad when the customer makes a, ahem, claim.

Agreed - if the facts of this story are as described, Delta clearly has significant liability here and deserves what they get. I was just trying to clarify how these programs work, as I have significant background in this area.

[DManA]

That is an implicit limitation of this forum. We can only comment on what is on the table.

if the facts of this story are as described

[HairOfTheDog]

Agreed - if the facts of this story are as described, Delta clearly has significant liability here and deserves what they get.

Why do they have significant liability? They have no control over who buys an airline ticket, be it child molester or child. It is up to parents when they book a child to fly alone, to know if their child is mature and assertive enough to protect herself in a reasonably public setting.

The airline cannot be expected to sit with any child that books a ticket to make sure no one touches her. They aren't a parent, they're a transportation company.