I practically have a heart attack out of embarrassment if I return something that got wrinkled in the bag.
I couldn’t even tell you what the jewelery department went through or the fur department. Prom season was a real treat too. If they could have, I’m sure they would have tried returning wedding dresses.
It got to the point where the designer department would almost demand that alterations be done because then the item couldn’t be returned.
The amount of stuff we wrote off as “damaged returns” was staggering.