USAA Bank seems to have excellent service, from my experience. The insurance company is excellent, to the extent my business broker tells me he can’t match their terms on personal insurance so he doesn’t. In Massachusetts SBLI is an excellent deal as well.
A co-worker lost his daughter in a car crash two months ago. He called USAA while enroute to her home to see what he had to do to start the claims process. That’s all it took. They told him not to spend a dime on anything, but to send them the signed statements for all expenses.
By the time he returned home a week later, after seeing to funeral details and such, he already had two settlement checks in his mailbox with more to come.
That’s the kind of service from an insurance company that you just can’t beat.