If people were not treated fairly and with friendly service, they would not be shopping there...
That may not have a thing to do with driving off some Walmart customers... I think it's going to have to do with finding the exact product that you want. At least it seems that way for me in some cases. And, according to the article writer, that way for her, too.
And that's the biggest problem that Walmart will have created for itself, in that they will end up driving some customers to other retail outlets that they may end up losing to those other retail locatoins.
If they hadn't made this kind of move, they may have never caused these people to "go looking" in the first place... :-)
The other food chains I mentioned closer to #1, are mainly upscale in that they attract a whole other more metropolitan-appearing clientele.
I know a Wal Mart worker and it has become "family" for him in many ways. He has health issues and relies on the insurance they offer. He receives a bonus for high store team sales often. He states that sees many customers in several times a week. It has become a meeting place for some younger mothers in a rural atmosphere. Often taking the older generation with them. It's a place to go, to get out see friends--it's a "self-selective part of their given lifestyle". People have been known to marry in Wal Mart. The latter instance not unusual.
I just know the parking lot is always full. Must be doing something right!
Is the author a PR shill for McCormick?
It just doesn't taste salty!