I think the missing employees were let go because of the recession. However, many companies do not understand that while they are cutting payroll, in many cases, they are cutting profits as people refuse to shop in stores where there is no one to take their money.
I walked out on some groceries in a store that had one checkout line open. I have walked out on Home Depot because the only lines open were "self checkout" and there were long lines there. The business owners are fools to lose business this way. They are practically driving customer to the internet.
Exactly. WHy don’t they close underperforming stores and move merch and staff to just one store? There are four Sears stores within 10 miles of me. Why? Sometime during the 90s, it was decided that there must be an anchor store and strip mall in every neighborhood.