In N Out has terrible fries....burgers are no bad...never been to the other place.
I have learned with In-n-Out that you have to immediately eat the fries before the burger.
The fries are fresh and because of the oils they are using now (required by the state of cali and several other states) the fries will immediately start to suck in moisture from the air and get wrinkly while losing crispness.
Give them another try, but eat them when you can barely pick them up with your bare hands. If they aren’t that hot when they give them to you, they did it wrong, demand fresh fries.
Properly done In-n-Out Fries beat everyone elses we are discussing. In the good ol days these would have been fried in Lard and you wouldn’t have a problem.
In-n-Out is old.