for the purposes of this conversation, no one considered them an "outside agency", we considered them part of the state establishment. I have no idea what would have happened if someone had called the 800 number at 2:00 A.M. but they are in Indianapolis. The preferred chain of command was indeed within the facility. The next step would have been the 800 number, the next step, the state police etc etc. but only if all other steps had failed.
The DOC officially stated they were an 'external' agency.