The $14K amount is the correct one. A couple from Albuquerque was on the cruise and a news report had them saying they had recieved $28K and a full refund for cruise and airfare.
We were on a Carnival cruise in the Caribbean in 2010, on our way back to Ft. Lauderdale. At noon, the captain came on the loudspeaker and told all passengers and non-essential crew to clear off the top deck. One passenger became critically ill and a helo from the Coast Guard station in Miami came out to the ship, in about two hours. It couldn’t land on the ship, so a corpseman was lowered on to the upper deck and was able to secure the patient in a special rig. He was lifted back up to the helo which left immediately. Don’t know how it came out, but kudos to that Italian captain and especially to the USCG rescue crew!