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Spirit Airlines' boss calls complaints 'irrelevant,' says dying veteran should've bought insurance
FoxNews.com ^ | 5-13-2012 | Joshua Rhett Miller

Posted on 05/03/2012 1:42:07 PM PDT by servo1969

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I imagine Ben Baldanza considers himself a smart no-nonsense guy. His job is to make as much money for his company as possible and everything else is horse hocky.

Here’s my opinion-

On the one hand, he's right. He doesn't have to refund Jerry Meekins his $197. Mr. Meekins didn't buy the insurance. Spirit Airlines is under no legal obligation to give it back.

On the other hand, is the public relations fiasco he’s creating for his brand worth the $197 they got to keep? I hope so because he's leaving the door wide open for the next new airline that wants to take his customers away. A business has to operate in the real world. Your customers are people. Treat enough of them like garbage and they’ll be happy to take their patronage elsewhere.

In short, this is a classic case of “Pennywise, Pound foolish.”

1 posted on 05/03/2012 1:42:21 PM PDT by servo1969
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To: servo1969

This wouldn’t happen at Southwest
and it wasn’t that he wanted a refund
he would have changed the ticket to his daughter’s name


2 posted on 05/03/2012 1:45:52 PM PDT by RWGinger (Simpl)
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To: servo1969

Spirit Airlines is now irrelevant to me. I won’t fly Spirit again.


3 posted on 05/03/2012 1:46:22 PM PDT by trailboss800
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To: servo1969

4 posted on 05/03/2012 1:48:41 PM PDT by kcvl
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To: RWGinger

Right-O. Southwest Airlines is the only airline to fly.


5 posted on 05/03/2012 1:52:19 PM PDT by Deb (Beat him, strip him and bring him to my tent!)
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To: servo1969

By the time veterans get through with not flying Spirit Airlines, old Benny will likely find himself driving a school bus for a living.

I will never under any circumstances fly Spirit Airlines even if it means I have to walk to my destination.


6 posted on 05/03/2012 1:52:57 PM PDT by MIchaelTArchangel (Da Bro' Gotsta Go!)
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To: trailboss800

We won’t fly Spirit anymore since it cancelled flights with zero notice to those having booked seating far in advance. And then would not even respond to inquiries or requests that it provide alternative booking on other airlines. Unreliable. Unresponsive. And it can cost a lot more to get seating on other airlines “at the last minute,” too.


7 posted on 05/03/2012 1:55:28 PM PDT by faithhopecharity (remember when "Four more years!" was a credible campaign slogan for an incumbent?)
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To: servo1969

Spirit Airlines just announced they are going to start charging $100 for each item stored in overhead bin.


8 posted on 05/03/2012 1:57:05 PM PDT by GSWarrior
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To: servo1969

It’s simple

Spirit has every right to withhold the fare
And I and thousands of others have the right to seek out other carriers.

Case Closed


9 posted on 05/03/2012 1:57:05 PM PDT by Vaquero (Don't pick a fight with an old guy. If he is too old to fight, he'll just kill you.)
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To: servo1969

A smart CEO would have taken the $197 out of his own pocket. This kind of publicity has probably cost him $197,000.

Idiot.


10 posted on 05/03/2012 1:57:18 PM PDT by Grammy
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To: servo1969

If we don’t vote with our wallets, we are supporting our demise. If the right would practice activism on a daily basis, there would be no money to support the left.


11 posted on 05/03/2012 1:57:18 PM PDT by Steamburg (The contents of your wallet is the only language Politicians understand.)
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To: Grammy

It’s called “Penny smart, and Pound Foolish.”


12 posted on 05/03/2012 1:58:43 PM PDT by dfwgator (Don't wake up in a roadside ditch. Get rid of Romney.)
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To: Deb

If southwest doesn’t go there I either drive or don’t go.


13 posted on 05/03/2012 2:01:53 PM PDT by prov1813man (While the one you despise and ridicule works to protect you, those you embrace work to destroy you)
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To: servo1969

This is not worth the bad publicity.


14 posted on 05/03/2012 2:02:04 PM PDT by Lazamataz (To the wall, street occupiers!!!!!)
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To: dfwgator

Sorry, but the only way I’ve ever heard it is “wise”.


15 posted on 05/03/2012 2:03:32 PM PDT by servo1969
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To: servo1969

Delta, United, KLM and the other airlines have to be laughing themselves silly. You just can’t buy advertizing like this.


16 posted on 05/03/2012 2:03:57 PM PDT by Hodar ( Who needs laws; when this FEELS so right?)
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To: RWGinger

I was able to get a flight cancelled at southwest due to a medical emergency this spring. But no refund and no transfer.

This is pretty common stuff.


17 posted on 05/03/2012 2:04:22 PM PDT by Vermont Lt (I just don't like anything about the President. And I don't think he's a nice guy.)
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To: servo1969
In short, this is a classic case of “Pennywise, Pound foolish.”

So true. The $197 dollar refund, plus, throw in a free trip anywhere that Spirit flies, and they would have gotten a MILLION dollars plus of FAVORABLE warm fuzzy publicity. Powerful positive branding.

Sorry though, when the "bean counter" mentality PREVAILS, more often than not, you've screwed yourself.

18 posted on 05/03/2012 2:07:27 PM PDT by VideoDoctor
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To: kcvl

Typical bean counter and an ugly little f***er to boot. The next Spirit Airlines board of directors meeting should be a hoot. Speaking as a marketing person, the sound of an accountant CEO being crushed is almost musical.


19 posted on 05/03/2012 2:08:34 PM PDT by katana (Just my opinions)
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To: GSWarrior

This airline is beyond stupid. It will die a slow horrible death.


20 posted on 05/03/2012 2:11:15 PM PDT by Drill Thrawl (The United States of America, a banana republic since 1913)
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