[KarenMarie]

Did you have to ask for that, demand that or did they just offer it to you?

thanks.

[submarinerswife]

Did you have to ask for that, demand that or did they just offer it to you?

I asked for it. I was connected with their retention department. Normal customer service can't/won't give breaks like the retention department does.

They also gave me free HD for a year and $5 off HBO for 6 mos. We have been with DTV for 11 years so we get whatever we ask for pretty easily.