His eyes are the cold dead eyes of the psychopath he is.
You are exactly right. It totally freaked me out to have to shake his hand. He didn’t even seem to be able to focus on where he was. More like he was programmed what to say and how to act without any feeling whatsoever. Really weird to me. Actually it was total BS & a waste of my time. I was more or less pressured into going. It won’t happen again!