I’ve only had about 9 months to get the hang of the Medicare and other insurance. I guess the bottom line is this was a good thing so now I know, in the first week of January that his insurance card is wrong. With the pharmacy lady talking to them, at least I think she, who must deal with insurances all the time, was much better able to get them to straighten things out. And she did mention that there were a lot of new regulations.
And the first lady I talked to this morning insisted that I couldn’t get his online issue straightened out unless she talked to him. I told her several times that he doesn’t hear, but she said then I had to download a form and have him fill it out and send it in. After I got to work I downloaded it, filled it out, and to the question “where do I send this form”, it said “to the address you are using now”. GRRRRRRR!!!!
So, using the tried and true, I called hoping to get someone else. I did, and she helped me get the new account set up.
Yes, Mrs. Spel spent hours on the telephone ‘fixing’ our insurance that we had been using for years without issues.
I say, “GRRRRR”, too! :-)