Took a job last year with Sears (NJ) out of desperation after the company I was with for 15 years went belly up. It was one of their Home Appliance showrooms. They seemed to want to give good service, and expected a great amount of work of us for the possibility of big sales. As much as they had good intentions, we as salespeople still had to deal with Sears customer service, and got the runaround just as much as the poor customer. 3 different agents, 3 different answers, and most often none of them were correct. You had to pray as a salesperson that things went right after the customer placed the order. If things didn’t go textbook, the poor customer was put through hell. Basically, no ability for them to think outside the box. Diversity seemed to be their biggest concern, not the quality of the service. Pure torture as a commissioned associate, as when Sears service and installation caused the customer to cancel their order out of frustration, it came back out of my commission check. I’m so thankful I was able to get out of there and started a great job in Dec.
I shopped at Sears for many years, as did my mother- especially for appliances. The main reason I shopped there was for the great customer service they had at one time. Sears has stopped providing customer service so I might as well buy cheaper elsewhere, no reason to buy from them.
I shopped at Sears for many years, as did my mother- especially for appliances. The main reason I shopped there was for the great customer service they had at one time. Sears has stopped providing customer service so I might as well buy cheaper elsewhere, no reason to buy from them.