Skip to comments.eBay Seller Out $1,300 And Laptop Because USPS Insists Blank Box Is Actually A Signature
Posted on 06/14/2013 5:42:50 PM PDT by grundle
This scan of a completely blank signature card is what the USPS offered up as proof that the customers package had been delivered.
A woman in California recently sold a laptop computer of hers on eBay for $1,300, but it never arrived at the buyers house. The seller had paid the U.S. Postal Service for insurance and delivery confirmation on the package, so she should be able to get her money back and see who signed for the package. Not quite.
She tells CBS Sacramentos Kurtis Ming that USPS denied her insurance claim because the package was delivered and signed for as requested, but when she asked to see the proof of signature, the box was blank. So either the recipient had signed in invisible ink or no one had signed at all because the package was lost or stolen in transit.
Nope, insisted USPS, thats a signature. She appealed her claim twice and no one would admit that there was absolutely no proof that the package had been delivered. In fact, all evidence seemed to show that the package had not arrived.
Meanwhile, the eBay buyer was able to get his $1,300 back through PayPal. And so the seller was out $1,300 and the laptop that vanished into thin air.
Quite honestly I kind of feel like Im being robbed by the Post Office, she tells Ming.
Of course, once CBS got involved, the Postal folks suddenly cared well, sort of.
The USPS admitted that the womans insurance claim should never have been denied, but offered no explanation as to why it denied the claim three separate times.
We dont know for sure what happened, a Postal rep tells Ming, presumably before looking up at the clock and deciding to take a 90-minute lunch.
But now that USPS admits this package went missing and is out $1,300 of its own, surely it will be looking into the matter.
We are not investigating, says the rep.
Thats the spirit!
I have to laugh at you, just for basic general business reasons.
I have the cell phone numbers of my UPS drivers.
If I don't have anything for them, I call them and tell them to skip the scheduled pick up.(as a courtesy call)
If I know I will have over 20 packages for them, I tell them when they deliver the am run, or call them in the afternoon, and tell them to come to the big loading dock in the afternoon.(also a courtesy call).
“My” UPS drivers know what I am flexable about, and what I won't tolerate.
But then, it does make a huge difference if you have an UPS shipping account worth thousands of dollars each month, as opposed to some guy across the street in a house, waiting for a once or twice a year package delivery!
How awfull that UPS Ground assumes it is better to deliver packages to home residences after normal business hours, when you are far more likely to be home to receive them!
If you get a lot of UPS home deliveries, you could tell your UPS driver that you would prefer morning deliveries, whenever possible.
If you don't know your local UPS route driver by sight or name, well, best you STFU and understand that you are not as smart and important as you think you are...especiaully when you are not paying for daily pick up/delivery rates
I had a friend who lost a piece of merchandise that had been shipped to him because the shipping company swore it had been signed for. They were adamant that receipt of the item had been confirmed by a signature, as the recipient had specified. They even had an image of the signed receipt to prove it. The "signature" said:
According to them. Swear to God.
It took quite some time before they finally admitted that they were morons and that the delivery man had left it outside the apartment...
I’m still waiting for the USPS to deliver my package to my mailbox that should have been here yesterday according to the tracking. The package I got earlier this week was sitting in the package section of my community mailbox for a couple of days because the idiot mail carrier mixed up the keys. The key left for me was for somebody else’s package and vice versa. I had to leave a note for the carrier to leave me the right key because he’d never know otherwise. A lotta good Amazon Prime 2-day shipping does me if the delivery service sucks.
And in a few more months, these people will be in charge of administrating your access to health care.
Wow, what utterly unwarranted hostility and condescension.
Good point, because all computers are identical and cost the same amount.
One very important question that an engineer would ask right away is this. "Where is the time coming from, and how do you know that it is correct, and how do you know that the record hadn't been altered?"
With FedEx and UPS the answer to that is relatively simple. Their portable tablets are communicating with the mothership wirelessly, whenever they are in range. Time in tablets is periodically synchronized; but the very fact that a tablet reported delivery around, say, 3:45pm, indicates that the transaction was at least marked as completed by the driver around that time. The time comes from the central mainframe at UPS/FedEx HQ, and it can be trusted to be correct within microseconds (NTP etc.) As soon as the record lands into the database, it's there for good. You can't even delete it if there are dependencies.
USPS has no such technology. All they have is various handwritten cards and other pieces of paper that are worthless as proof of anything. But why should USPS change if they can always ask legislators to authorize another rate increase, while reducing the services? Life is good in USPS land.
Admittedly, UPS and FedEx processes are not entirely secure either. A driver can scan a package, draw some chicken scratches on the signature pad, and then throw the box into a ditch. Once a UPS driver claimed that "nobody was at home" - but I was at home, and the gate was open, and the camera was continuously filming the driveway, and there was no door tag, and there was no truck... I called UPS immediately and let it be known that I am displeased. They apologized and delivered on the next day. I cannot imagine the driver getting off scot-free if he continues to falsify company records. But USPS? I'd expect just that from them, and nothing less. You can't even complain because there is nobody you can call and be heard. Occasionally a mail carrier is arrested because a nosy neighbor, or a fireman, or a police officer finds, entirely by accident, tons of undelivered mail in his garage. How many carriers are lazy *and* smart enough to use recycling bins instead? How many deliver to remote locations only every other day? There is no way to know.
Someone must have been in a hurry to go on their ‘break.’
In this area Fedex is a problem. I cringe when someone ships Fedex. The problem is you can’t get here from there. Although there’s a physical address, thank you WV, there is no road to get to the house. UPS knows to put the shipment on the steps going up to the foot bridge. Fedex uses a private courier and it ends up going back to the office unless I call Fedex before hand and go through the littany of previous misdeliveries. Don’t get me started on DHL. Total disaster.
UPS is a godsend for shipping overseas and providing decent tracking.
Because USPS is less expensive and generally works very well.
The buyer can give his zip code and postage will be computed precisely and the seller has this info on the transaction record. The shipping label is automatically printed with all correct particulars including postage.
It is a fantastic system that works very well.
Well aren’t you special, bless your heart!
I checked this morning and the package that went from MD to NC and got sent back to MD is now back in NC!!!! Somebody in the USPS center in Capitol Heights, MD must have flunked geography.
also...after all this time, if it was a meatloaf someone was sending you....don't eat it.
Public service is publicly funded but offers no real service these days.
I long ago switched to using delivery confirmation to at least track packages. Sometimes things were just lost at the local post office. Other times, whereabouts were unknown with zero recourse.
They claimed they delivered a non-express package to a closed managers’ office at 2AM. Someone scans the number but that does NOT mean “Delivered”. Sometimes they will also scan them before making their rounds and arrive at a closed leasing office (when they deliver mail at 6:05pm instead of 9am-6pm like a normal delivery person).
Oh, you're no fun, anymore.
Fed X Home delivery until 8PM and they were the best!
He knew my hours and made me a late stop!
The same guy I would see a few times a week never a problem.
UPS to be avoided! Looked out to see the UPS guy rolling my new dualy workstation up the sidewalk like an old tire!Good Thing HP makes solid equipment, and packs it well! Also UPS was ‘loosing’ packages, always computer parts? Track to the main Chicago terminal... nothing? The venders were always good about replacements.
Never had a problem with the post office until about one year back, then they took a bad turn.
“Obamas big money corporate donors included:...FedEx—$500,000”
Just think of it as “protection.”
But very experienced in matters relating to shipping packages and pallets.I do that everyday at work.I have done so for many years, in various companies, in several states.
As both the sender and receiver.
Not to mention a short stint as an employee of a major shipping company.
Hopefully you have learned some things about the process.
Bless your heart.
Here’s my update for today for the last package of an assortment of items I ordered from Amazon on June 5th. According to the Amazon website, USPS put the items in the package section of my community mailbox at 12:50 pm today, so I eagerly check my box but there’s no key. Meaning they’re lying or they once again gave my key to someone else. This is so frustrating. My taxes are paying to employ absolute idiots!