establish an immediate care office associated with the hospital. Triage patients and divert to appropriate level of care.
All you have to do is triage one of them wrong and their lawyer will own the hospital. There’s been a need for enabling legislation to protect ERs that divert non-emergencies for decades now, but getting anyone to back it hasn’t been doable. What you can do is put your clinic on the same lobby, staff it with a couple of nurse practitioners, and let the patients choose it on their own. Make a flat 20 dollar charge too, and the patients will self-select.