You're right: I'm just a customer. Who just so happens to have decision making power on the desktop OS of a very large international bank.
If Microsoft doesn't listen to us, we don't upgrade our OS. They don't make millions of dollars off of us. It's that simple.
If enough of us (big corporations) do it, eventually Microsoft has to listen or die.
I'm a firm believer in pure market based capitalism and voting with one's dollars.
Bring back Windows for Workgroups 3.11!
Here is a classic system almost like new. Comes with Microsoft Office Professional 4.3 on 24 floppies.
https://sanmarcos.craigslist.org/sys/4590266631.html
for only $30!!!