Posted on 09/26/2014 6:20:07 PM PDT by WhiskeyX
The speed is great, even at 1/4 of that, but Comcast is limiting (or will be limiting) many users to 300 GBs per month of bandwidth before charging $10 per extra 50 GB used. This may seem like a lot of bandwidth, but for any family that mainly streams video, this limit can be reached very easily.
There are many of us in that position.
And the big boys, the Cable companies and the Satellite providers are working Congress and the regulators to outlaw the competition...
The two biggest cable companies have been trying to merge for years, and Dish and Direct TV are also trying to merge.
If those ever happen, we are all screwed, because their next target will be Netflix, Hulu, Amazon and all the newer alternatives to that damned "bundling," $100+ a month.
I have both Amazon and Netflix and they are just fine for me, at less than half the price.
Same here.......There have been occasions where I lost my signal but it was due to storm caused line problems and anytime I've called their customer service they've always been courteous and able to help me out........
I suspect any negative comments on this thread about rudeness, etc., are made by folks who expect too much and are too willing to criticize them...........
But in the end, they DID work with you throughout the problem to see that it was fixed, didn't they?
I cut the cable in 2012. Since then I have had a steady stream of junk mail from them, which doesn’t bother me. What p****s me off are the salespukes who pound on my door trying to get me to sign up again. One of them was VERY difficult to get rid of.
**** Comcrap.
“Don’t have a problem with my Charter cable service.”
Oh, you will. Their new “Customer Portal” is a mess!
“Worst customer service on earth.”
You’d think, but Charter has been deemed the Worst of the Worst.
Horrible customer service.
If you mean COMCAST where you say “they DID work with you throughout the problem”, then the answer is no, COMCAST most certainly DID NOT work with me throughout the problem. Early on COMCAST suggested I needed to hire someone to fix my computers orfind another high speed Internet service provider. Instead, COMCAST did its utmost to deny COMCAST had any problem at all and did its utmost to find an excuse to charge me hundreds of dollars for their insistence in sending out a repair crew with every complaint call. I had to repeatedly demonstrate to the repair crews that my computers and computer networking was working normally to avoid being charged for the service calls COMCAST insisted upon sending out. The demonstrations were difficult to accomplish, because the repairmen admitted they had no training whatsoever in fundamental networking diagnostics and therefore had difficulty in understanding the meaning of the standard tests for packet transmissions for one example.
After having to make so many repeated service calls to the same address for a month, the lead repairman was getting frustrated by COMCAST putting him in the position of improving his performance statistics yet being ill equipped to do so by the lack of training and the inability to find anything wrong with my computers, Ethernet wiring, or the multiple DSL routers they had exchanged out.
Only when the lead repairman was put between a rock and a hard place, between my insoluble outage problem and the COMCAST insistence that he close the trouble ticket once and for all, did he risk his job, as he put it, by allowing me the time needed to demonstrate my internal network performance and then discuss the problem to see if we could identify a place in the network which could be blocking the network traffic. It was only then that we could put the set of facts together and decide to look at the balun filtering as a possible point of failure. Absent my insistence and computer networking expertise and the repairman’s personal decision to risk his job by disregarding the COMCAST orders to tell the customer the COMCAST network was not at fault because the other customers in the neighborhood were working normally, there is no telling how many more weeks and months this network outage would have continued before the problem was recognized and repaired. As it was the repairman was risking his job by removing the balun which kept me from receiving cable television without paying for it. COMCAST as a company did about everything it could to keep me from receiving the service I paid for, and it was only my own personal efforts and that of the lead repairman acting contrary to his employers’ orders that made it possible to restore my Internet service, until the later problems.
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