There you have it! We’re too stupid X 2 to make decisions. It might be racist, profiling, illegal, need legal opinion first, PCism, stupidity, ignorance.....whatever to do ANYTHING. There is NO DEFENSE for her actions, none! To pretend to make lame excuses for people like that is infuriating!!
If it’s not a service that is offered with the class of ticket he bought, he shouldn’t expect to ask for the service.