This should be the response of all employees regarding this issue. Someone else pointed out that Publix has a website for their bakery. The employee could refer them to the site.
I’m sure every store trains them the same way to refer customers to the allergy statement. I have to wonder if the mother informed the employee of the nut allergy or just asked a really generic question.
I know sometimes I would get asked if something was safe to eat if it didn’t list nuts on the label. At that point I would inform them that we use nuts in other items and can not say it is not nut free. They would still try to get me to say it’s safe for their child to eat. We sold a line of nut-free items made in a nut free facility, sealed and shipped to us. Those were never good enough as they wanted something special for their special snowflake child.