I was thinking the same thing. A DD-214 is a very important document that one should safeguard. I have several copies made and have my original in a safety deposit box.
Something is up if she can't produce a DD-214. Everybody is given a copy when they get discharged or retire and admonished to safeguard it.
In the past few years I’ve cleaned out the files of several vets. They ALL had their DD’s in a safe place. From the privates through the master Sgts.