When you are not happy, do you express contempt for someone’s living arrangements, dentition and weight? Maybe one thinks those things when upset but no normal person expresses them. Especially to someone who is not able to answer back. She’s a pig.
It's not like she said these things to a waitress or a department store cashier.
It was an impound yard. Nobody is happy to be there and I'm sure their employees have developed some pretty thick skin. Yes, what she said was mean but given the context of where she was, I just can't bring myself to be outraged.
I'd bet her outburst was pretty tame compared to what they're used to and the cashier is probably laughing her ass off about the whole story.
I agree.