She acted like a snobbish shrew and went out of her way to injure another persons pride and dignity.
She did not act like a good person and her apology came off as a means to an end.
She should have had a meeting in private, with that woman and apologized profusely and appropriately.
Well said. The meeting with the attendant will never happen. The ESPN Bi$$$ has too much pride. Pleople have been fired for less than this.