Most of us can recall a bad incident with food, but by and large food workers in the U. S. do an amazing job.
We hear about something like this once in a while, but think of the literally tens of millions of servings of food delivered every day in this nation to people who enjoy the meals.
I think these workers take a bad rap more often than not.
In this instance, it appears someone screws up, got interrupted while cleaning, or had someone else take over mid-project and they screwed up. For whatever reason, this person seems to have been harmed. That’s certainly a terrible thing and the company should be taken to task for it.
In all fairness, this was probably a terrible mistake with no malice of forethought. One in a great while, s happens.
I agree with everything you just said.