That's what I don't understand about tipping practices. A lot of places collect tips into a pool and divide it up among employees. How does that reward the employees who give good service? And if employees expect a tip regardless of the level of service given (or lack thereof), where is the incentive to give good service? It used to be that tips were given solely based on good service. And lack of a tip was not an excuse to spit in food (a very good reason to eat where you can see the food being prepared and served).