Have you used multiple locations of CVS?
Long’s was great across the board. Some Walgreen’s are good. Some Targets are good. And by your account at least some CVS are good (not my experience re:CVS but that’s probably location driven).
Obviously this person got a bad pharmacist and needs to contact corporate as well as the state board
About 98% of our business is through one nearby location. I don’t doubt service is dependent on your local people. Agree this should be escalated to the regulators and exec management.
When I was a 25 year old sprout, Crocker Bank lost my life savings of $25k at the time. The teller got me the branch manager who then said the most astoundingly stupid thing I have ever heard: “You probably bounced a check.”
I immediately wrote to the CEO and the head of the California regulatory body. Within a week, it was now “Yes Sir and No Sir” from the same idiot manager. He launched an investigation which uncovered that they had issued the same account number to two customers! I recovered the money, but they failed to provide interest for months! To top it off, the same idiot manager and teller could not do a simple compound interest calculation. I showed them the math and eventually got the interest back, too.
I learned early to go STRAIGHT TO THE TOP.